She is a highly organized and driven Physiotherapy Medical Office Administrator who plays a key role in keeping daily clinic operations running smoothly at Momentum Spine and Sports Physiotherapy. With a strong background in office management and patient coordination, she brings structure, efficiency, and a high level of care to everything she does.
In her current role, she manages front desk operations with confidence—handling scheduling, coordinating patient flow, and keeping electronic medical records accurate and up to date while maintaining strict confidentiality. She also takes care of billing, invoicing, and insurance claims, making sure everything is processed correctly and on time. She regularly communicates with lawyers regarding motor vehicle accident cases and works closely with insurance adjusters, keeping detailed records to support patient treatment and claims.
She keeps the administrative side of the clinic organized by streamlining workflows, supporting physiotherapists with documentation, and making sure all records are complete and accurate. As the main point of contact, she handles communication between patients, staff, and external partners clearly and professionally.
She also supports and guides administrative staff, manages inventory and supplies, and works with vendors to ensure the clinic runs without interruptions. Known for her friendly approach and strong attention to detail, she helps create a positive experience for patients while keeping the clinic efficient and well-organized.